Product Questions
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Our Hip Packs generally fit up to about a 45" waist, and can be adjusted down to as small as needed by rolling the strap ends. We have also been known to make packs with larger waistbelts on a case-by-case basis. If that's something you need, please reach out to us and we'll get you set up.
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Check out our How To Videos
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It depends on a lot of factors, like your specific body shape, riding position, and how many layers you are wearing.
On the small side, we have tested it successfully down to 4'11"/100 lb persons.
On the large side, it has been reported to fit up to about a 45-46" chest. We also have extended sternum straps available upon request, for those on the fringe of the size spectrum.
If in doubt, please reach out and we can help get it figured out.
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Check out our How To Videos
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All High Above products are made without intentionally added PFAS chemicals.
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What is California Proposition 65?
Passed into law by California’s voters in 1986, Prop 65 is intended to help California residents make informed decisions about the products they buy.
The law states that companies selling products in California must display a warning when the product contains one or more of the approximately 800 chemicals known to the state of California to cause cancer and/or reproductive harm.
Why has High Above placed a Proposition 65 label on some of its products?
By placing the Prop 65 warning on a product, High Above acknowledges that it may contain one or more of the chemicals on the Prop 65 list, however the listed chemical may be well within the “no significant risk” range. High Above has not evaluated every every material in every product but out of caution, we include the warning.
Are consumers who use a High Above product with a Proposition 65 label at risk?
The label simply indicates that the product contains the chemical and because of that, there is a potential for exposure to it.
The California government states: “The fact that a product bears a Proposition 65 warning does not mean by itself that the product is unsafe.” The government explains, “You could think of Proposition 65 more as a ‘right to know’ law than a pure product safety law.”
To learn more about California’s Prop 65, please visit: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language
What types of chemicals are on the Proposition 65 list?
The Prop 65 list contains a wide range of naturally occurring and synthetic chemicals that are known to California to cause cancer or birth defects or other reproductive harm. They may be additives or ingredients in pesticides, common household products, food, drugs, dyes or solvents. They may be used in manufacturing and construction, or be the byproducts of chemical processes. Proposition 65 requires that the Governor of California maintain and publish a list of these harmful chemicals, and update it annually.
According to the state of California:
A chemical is listed if it has been classified as a reproductive toxicant or carcinogen by an "authoritative" organization on the subject. The U.S. Environmental Protection Agency, U.S. Food and Drug Administration, National Institute for Occupational Safety and Health, the National Toxicology Program, and the International Agency for Research on Cancer are considered authoritative for carcinogens. For reproductive toxicants, appropriate authorities include the U.S. Environmental Protection Agency, U.S. Food and Drug Administration, National Institute for Occupational Safety and Health, and International Agency for Research on Cancer. Chemicals will also be listed if they are required to be labeled or identified as a carcinogen or as a reproductive toxicant by an agency of the state or federal government.
Shipping & Delivery
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We ship most domestic orders via UPS Ground, which is generally 1-5 business days depending where in the US you are located. We ship out of Seattle, WA.
Foreign shipments are sent via USPS to minimize additional costs, which can take up to 14 days or occasionally longer to arrive. -
Yes, we offer free shipping on domestic orders over $99.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders, and that there may be additional duties collected on your shipment. We ship via USPS to minimize these costs. Please contact us if you have more questions.
Warranty & Repair
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Yes, all High Above made products come with a Limited Lifetime Guarantee.
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Yes, we strongly believe in repairing product instead of sending it to the landfill. Generally, most repairs of High Above products are covered under our warranty.
If you manage to damage your pack somehow outside the warranty, we will still do our best to get it fixed up for a reasonable charge.
We unfortunately do not have the ability to do repairs on non-High Above product at this time, but we are more than happy to reference you to someone who can.
Returns & Refunds
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Unused High Above product can be returned within 30 days.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.